Virtual Credit Control Service

Are Late Paying Customers Damaging Your Cashflow & Causing You Sleepless Nights - Why Suffer Any Longer?

Nuvem9’s Virtual Credit Control Service

We offer a Virtual Credit Control service, carrying out all customer communications on your behalf, in the same tone as if it were from you.

Our polite and persistent approach will ensure that we bring down your overdue balances and generate cash, fast!

Working Process

How does it work?

We use to build a robust virtual credit control service to meet the needs of your business. We customise this to ensure:

  • Customised email templates to fit your company’s tone and brand
  • Segregated email lists to ensure different customer groups are handled effectively
  • Full CRM records of all communications for you to review anytime and anywhere
  • Regular reporting
  • Thank you messages for receipts
  • Follow up phonecalls and legal support where required

 At all stages we ensure we maintain the human touch.

About Chaser

Chaser provides the tools to effectively automate chasing customers to pay their invoices without losing the human touch. It gives you the insights to better decide which customers to grant credit to and how best to chase up your customers to pay their invoices.

Nuvem9 Guarantee

If our Virtual Credit Control Service does not deliver you a reduction in overdue debt with 30 days we will charge nothing!

Nuvem9 packages We offer a flexible pricing structure to suit your business needs

Set-Up Only

  • £300+VAT
  • We set you up and train staff
  • You run with the process
  • Small ongoing support and management fee optional (£100 + VAT / month)


  • Fully Outsourced
  • Up to 50 emails pm
  • 1 customer group
  • 1 basic email template
  • Estimated 150 mins on 1 monthly chase plus reporting and analysis
  • £200+VAT
  • (inc £25+VAT Chaser Licence)


  • Fully Outsourced
  • Up to 200 emails pm
  • Up to 3 customer groups
  • Up to 3 email template groups
  • £300+VAT
  • (inc £65+VAT Chaser Licence)


  • Fully Outsourced
  • Over 200 emails pm;
  • Up to 10 customer groups and up to 10 email template groups
  • Additional: customised reporting, analysis
  • £500+VAT
  • (inc £85+VAT Chaser Licence, up to £225+VAT Chaser Licence for enterprise)

Contact Us Today To Make An Inquiry